Bryson Helped me Bring Back the Internet

Last week our Internet access stopped working.  My not-so-old Linksys router had stopped working.  It would stay on for a few seconds and shut itself down.  This was the second Linksys to die on me, so I decided to ditch them and go a different route.


I really didn’t want to spend more than $100, so I just went with a pretty plain unit. I choose the Netgear WPN824, which was about $50. It is hard to try and figure out what is the best deal from reading the boxes at Best Buy, and the employees are not much help. I got it home and hooked up, with Bryson’s looking on at first, then when the camera came out, he started showing off by using my back as a trampoline.

It turns out that this router will not allow me to view a website from within my own network using a DNS type name. This turned out to be a real problem, as it prevented me from updating or viewing my blog from any computer at home! I was already half-way planning on moving my website to a hosted plan, so that’s what I did.

I’m posting my correspondence with the Netgear support below.

12/29/2008 2:21:00 AM
Issue viewing public web site from within LAN.
—-
history: I”ve been running a public web server from my home using dyndns.org and port forwarding, was using a Linksys router that quit working, and replaced with this netgear unit.
problem: When I view the website from a computer on the local LAN, the router is throwing up a dialog box asking me to login, and then changes the way the website looks.
note: the website looks and functions properly when viewed from outside the local LAN.
question: how do I prevent the router from interfering and changing my local website?

12/29/2008 3:08:00 PM
Dear Brian,

Thank you for choosing Netgear. My name is Mohd.Jauhar & I will be handling your enquiry. I appreciate the opportunity to assist you.

Regarding your concern, I would suggest you to please try with the following troubleshooting steps:

1. Open the browser (Internet Explorer or mozilla firefox).
2. Access the router (usually http://192.168.1.1).
3. Login to the router (User Name = ‘admin’, Password = ‘password’, unless you have changed it).
4. Click on ‘WAN Setup’under ‘ADVANCED’
5. Change MTU to 1400
6. Check Box for ‘Disable SPI firewall’
7. Apply settings.
8. Power down modem and router. Plug power back into modem, wait for 1 minute and then plug in power to the router.
9. If issue still persists, try using lower MTU sizes of 1350, 1300, 1250 and 1200.

I hope the steps above will help resolve the issue. If you need any further help please email us back so that we can continue to work on a solution.

A system generated e-mail will be sent to your e-mail address to inform you that we have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, If you want to reply to the message above and have additional query, please click “no” when the system ask you “Was your problem resolved with the information provided by the NETGEAR representative above?” When you select YES, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Mohd.Jauhar
Technical Support
NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

Did you know that NETGEAR provides support for your home networking devices and PCs? One-stop solution! No need to call multiple vendors* for support. If you would like to learn more about the NETGEAR GearHead services please click on this link

http://kbserver.netgear.com/kb_web_files/gearhead/GearHeadSupport.html.

12/30/2008 3:16:00 AM
I tried the steps you outlined, but the issue still remains.

I believe this problem has something to do with the router”s web server taking precedence over the web server computer located on my LAN. From a browser inside my LAN, when I type: “http://192.168.100.1”, I am redirected to “http://192.168.100.1/cgi-bin/index.html” (the router”s web interface) also, I can type “http://www.routerlogin.net” and I”m redirected to “http://www.routerlogin.net/cgi-bin/index.html” (still the router”s web interface)… now when I type in the name of my web server which sits inside my LAN at “http://blog.briangallimore.com”, I get redirected to “http://blog.briangallimore.com/cgi-bin/index.html”, which is again the router”s web interface. (from outside my LAN, this redirection does not occur, and the address displayed in the browser is “http://blog.briangallimore.com/”, which is normal.

The address “blog.briangallimore.com” gets resolved to a dyndns.org record that contains my current IP. The router is giving me its web interface instead of the web server”s page.

Another iteration of the same problem: I type my current IP address (the one that blog.briangallimore.com resolves to) “http://72.190.79.56” and I am redirected to “http://72.190.79.56/cgi-bin/index.html” which is again the router”s web interface page.
12/30/2008 3:20:00 AM
This case was classified as “reliability” and problem “WAN disconnects”. I don”t think either of these categories represents the problem I”m having. Perhaps “functionality” and “inability to view web server on LAN from browser on LAN” is more accurate.

12/30/2008 2:09:00 PM
Dear Brian ,

Thank you for choosing Netgear. My name is Anand & I will be your support engineer. I appreciate the opportunity to assist you.

Regarding the concern, it may be appropriate for me to seek additional resources. I recommend escalating your case to the next level for further review and response. I strongly believe that you will be contacted at the earliest.

This message is for your information only. There is no additional action needed from you at this time. The next level support engineer will update the case and you will be notified.

Again, thank you for choosing NETGEAR and we appreciate your continued patience. We will get back with you very shortly.

A system generated e-mail will be sent to your e-mail address to inform you that we have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, If you want to reply to the message above and have additional query, please click “no” when the system ask you “Was your problem resolved with the information provided by the NETGEAR representative above?” When you select YES, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.

Thanks again for choosing NETGEAR. Have a great day!

Sincerely,

Anand Gupta
Technical Support
NETGEAR, Inc.

***Please be aware that your case will auto-close after 7 days of inactivity***

Did you know that NETGEAR provides support for your home networking devices and PCs? One-stop solution! No need to call multiple vendors* for support. If you would like to learn more about the NETGEAR GearHead services please click on this link

http://kbserver.netgear.com/kb_web_files/gearhead/home.html

12/30/2008 6:41:00 PM
Notes added by 4023
Hi Brian,

My name is Luther and I am a Level 2 support technician. I have read your case and have a good
understanding of what is happening.

I realize dealing with network issues can be frustrating. So I will do my utmost to help you resolve the issue at hand.

Since this product is a home class unit and not a business class unit, dns loopback is a supported feature on home class devices.

You would need to open the web server internally from its ip address, as this is just not a feature designed into the home class routers.

We hope that the steps provided above would help resolve the problem/case. Please feel free to contact us again if you will require further assistance.

A system generated e-mail will be sent to your e-mail address to inform you that we have responded to your inquiry. Please DO NOT REPLY to the e-mail sent to your e-mail address. Instead, If you want to reply to the message above and have additional query, please click “no” when the system ask you “Was your problem resolved with the information provided by the NETGEAR representative above?”

When you select YES, your case will be closed and a separate e-mail containing a survey link will be sent to you to measure your customer support experience.

Thank you for choosing NETGEAR!

Luther Hernandez

Second Level Escalation

NETGEAR, Inc.

Luther.Hernandez@NETGEAR-Support.com

NETGEAR Support Contact Information:

888-NETGEAR or log into the portal at

http://my.netgear.com/myNETGEAR/support.asp

Visit our web site at http://kbserver.netgear.com/main.asp for the latest updates to our manuals, drivers, and software.

***Please be aware that your case will auto-close after 7 days of inactivity***
Did you know that NETGEAR provides support for your home networking devices and PCs? One-stop solution! No need to call multiple vendors* for support. If you would like to learn more about the NETGEAR GearHead services please click here

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